SUPPORT > PRODUCT FAQS

Panasonic Frequently Asked Questions

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If any of the answers are unclear, or don't work, contact the Cavendish Customer Help Desk on 01273 615600 for advice, or e-mail support@cavendishcoms.co.uk, or use the "Support Enquiry" form.

1. How do I set the telephone system time?

Product range: KX-TD 816/1232 Telephone System

From any display keyset phone, enter user progamming:

  • With handset down press the PROGRAM button and enter **1234
  • Enter program code 000
  • Press the SP-PHONE button twice
  • Press the TRANSFER button to clear current time
  • Enter new hour(two digits) in 12 hour format i.e. 09
  • Press the FWD/DND button
  • Enter the minute(two digits) i.e 06
  • Press the FWD/DND button
  • Press the AUTO-ANSWER/MUTE button to select AM or PM
  • Press the AUTO DIAL button to store the new time. A long beep (conformation tone) should be heard.
  • Press HOLD then PROGRAM to come out of user programming (which returns the phone to normal).

2. My extension has stopped ringing on internal/external calls

Product range: KX-TD 816/1232 Telephone System

Check for the following:

  • Has the phone got power to it, is it live, does it have lights and/or a display?
  • Is the ringer volume turned down/off?
  • Is the FWD/DND button flashing? If so pick up the receiver and dial 790 (extension data clear code).
  • Is the system in the correct mode(day/night)? Press the # key to find out, the mode will be shown in the display. Dial 780 (with the handset up) to put the system into Day Mode, 781 for night service.

3. When I send a fax an internal extension rings with the fax extension number in its display

Product range: KX-TD 816/1232 Telephone System

The fax machine is dialling a number without first dialling a 9 to obtain a line. Most phone (& fax) numbers dialled start with a 0. Dialled internally, 0 is set by default to ring the reception extension, usually 201. Redial the fax number with 9 in front.

4. When my phone is idle it occasionally pops

Product range: KX-TD 816/1232 Telephone System

Your phone has Background Music (BGM) enabled without a CD player attached to the system. To turn BGM off press the HOLD button while the phone is idle.

5. My phone used to have the date and time in the display, now it only shows the date, day and year. How do I get it to show the time again?

Product range: KX-TD 816/1232 Telephone System

While the phone is idle press the * button - the time should now be displayed.

6. All of our phones have started ringing on incoming calls where it used to only ring a couple of phones

Product range: KX-TD 816/1232 Telephone System

The system may have been put into night mode by accident. Press # on any display phone to see what mode the system is in. If it is in night service, pick up the handset and dial 780 to put the system back into day mode.

7. Calls to my phone will not forward into voicemail

Product range: KX-TD 816/1232 Telephone System

If you are using a digital phone (System Keyset):
From your phone press the SPKR button followed by the FWD/DND button and dial 5 followed by the voicemail extension number (Usually 265).

If using a standard phone (SLT):
Lift the handset and dial 7105 followed by the voicemail extension number (Usually 265), you will then hear a confirmation tone.

8. My Message Waiting Lamp has stopped lighting to let me know when I've got Voicemail messages

Product range: KX-TD 612/816/1232 & KX-TA624 with KX-TVP 50/100/200 Voicemail System

Pick up your phone and dial the Voicemail extension number (e.g. 265), when it answers select option 6 followed by option 2 and then follow the prompts to switch the message light notification back on.