SUPPORT > PRODUCT FAQS

General Frequently Asked Questions

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If any of the answers are unclear, or don't work, contact the Cavendish Customer Help Desk on 01273 615600 for advice, or e-mail support@cavendishcoms.co.uk, or use the "Support Enquiry" form.

1. How do I install a new handset?

Product range: General

Contact your Trainer/Account Manager who will advise you as to the best course of action. If you are unsure of who your Account Manager is or if you are new to Cavendish, then please call 01273 615600 and ask for advice, or e-mail sales@cavendishcoms.co.uk

2. I cannot connect to certain phone numbers

Product range: Cavendish network

Try dialling 121 in front of the number you are trying to connect to. If it is only certain numbers that cannot be dialled, write down as many of the numbers with problems as possible (at least 3 if possible) and contact the Cavendish Maintenance Hotline on 01273 615606 for advice, or e-mail support@cavendishcoms.co.uk, or use the "E-mail Support" facility here.

3. Customers have noticed that our music on hold cannot be heard

Product range: General

Check the following:

  • Has the external music source got power to it?
  • Is the music source playing?
  • Is there a CD/tape in the music source?
  • Is the volume on the source loud enough?
  • Is the music source physically connected to the phone system?
  • Remember, CD players will require the REPEAT feature activated.